Information We Collect
We may collect and process the following types of personal information:
- Identity information: Name, surname, contact details.
- Order information: Delivery address, billing address, payment references.
- Communication information: Emails, messages, or queries sent to us.
- Usage information: How you interact with our website (e.g., IP address, browser type, pages visited).
We do not store credit card numbers — all payments are processed securely by third-party payment providers.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders.
- Communicate with you about your order, queries, or feedback.
- Improve our products, services, and website.
- Meet legal and regulatory requirements.
- With your consent, send you marketing and promotional offers (you may opt out anytime).
Sharing Your Information
We only share your information when necessary:
- Service providers: Couriers, payment processors, IT support.
- Legal purposes: If required by law, regulation, or court order.
- We do not sell or rent your personal information to third parties.
Cookies & Website Tracking
Our website uses cookies to improve your browsing experience and collect anonymous analytics. You can disable cookies in your browser settings, but this may affect certain features.
Data Security
We take appropriate technical and organisational measures to safeguard your information against loss, misuse, and unauthorised access.
Your Rights
Under South Africa’s POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or delete your personal information.
- Object to the processing of your information for marketing.
- Withdraw consent at any time.
To exercise these rights, please contact us
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective Date: 03 October 2025
Last Updated: 03 October 2025