Freshly Baked Guarantee
All products are baked fresh upon order.
Once dispatched, products cannot be resold or restocked for health and safety reasons.
Returns
Unfortunately, due to the perishable nature of our products, we do not accept returns on baked goods once they have left our kitchen.
Non-perishable items (e.g., branded merchandise, accessories) may be returned within 7 days of delivery if unopened and in original condition.
Refunds & Replacements
We will gladly provide a refund, credit, or replacement if:
- The product arrives damaged, defective, or spoiled.
- The incorrect product was delivered.
In these cases:
- Please contact us within 48 hours of receiving your order.
- Provide your order number and, if possible, a clear photo of the issue.
- We will arrange a replacement delivery or process a refund to your original payment method.
Order Cancellations
Orders may be cancelled within 12 hours of placing them for a full refund.
After 12 hours, baking may have already started, and we cannot guarantee a refund.
Shipping Costs
If the issue is our error (wrong item, damaged goods), Ruskit Foods covers return or redelivery costs.
If you cancel or provide the wrong delivery information, shipping costs are non-refundable.
Legal Rights
This policy is in line with the Consumer Protection Act (CPA) of South Africa. Nothing in this policy affects your statutory rights.
Effective Date: 03 October 2025
Last Updated: 03 October 2025